Operators & Receptionists
In today’s business world image is so much more than just important – it’s essential. First impressions last forever – and you only get one chance to male a good first impression. Telephone system Operators and/or Receptionists are generally the first people your prospective customers speak to when contacting your company. More personal than a call centre and still more acceptable than an auto-attendant or voicemail system, professional and efficient call handling helps to deliver the image of a well run and efficient company at all times.
SpliceCom’s PCS Operators Console
SpliceCom’s PCS Operators Console has been specifically designed to elevate business productivity and enhance the overall company image at the main point of customer contact by delivering an improved operator service. By combining all aspects of the PCS application together within a single window and expanding its capability, SpliceCom’s PCS Operators Console has been specifically developed to partner PCS 410, PCS 100, PCS 10, PCS 5 or existing analogue phones. The PCS Operators Console runs under the Microsoft Windows or Apple Mac OS X operating system and can be alternatively used with a USB/Bluetooth, handset/headset as an IP Softphone. The PCS Operators Console can also be deployed with a touch-screen monitor to deliver direct operator control.
Independence Equals Peace of Mind
In line with SpliceCom’s commitment to enable telephony and associated applications to be deployed totally independent of underlying infrastructure, computer operating systems, handset type and geography, the PCS Operators Console allows the operator to choose between IP softphone, IP hardphone or analogue handsets – with or without headsets – and can be run on a Windows or Mac OS X platform. maximiser’s architecture allows the operator function to be centralised, or, where the requirement is for multiple sites and/or operators, a single operator – or groups of operators – can be dedicated to a site, or can handle calls on behalf of multiple sites.