Nobody Knows INDeX Like SpliceCom

Launched by SDX Business Systems to critical acclaim in 1995, sales of the INDeX business telephone system finally came to an end in June 2006. With both the former Managing Director and Sales & Marketing Director of SDX involved with SpliceCom – Frank Bretherton & Jeremy Cooke respectively – it’s perhaps unsurprising that SpliceCom have put together a technology upgrade path and commercial pricing package, based on maximiser, that’s second to none.
 
SpliceCom’s evolutionary approach allows existing INDeX customers access to all the business benefits associated with IP Telephony and Voice over IP whilst still retaining the investment made in their existing telephone system. maximiser has been developed to enhance both the INDeX feature set and business efficiency tools. As such we have identified eight key areas that are core to business communications for INDeX customers’.
 
  • INDeX DT/20 Series Visual Voice integration
  • Unified Messaging
  • Meet Me Conferencing
  • Mobility – Mobile/Home/Teleworker Solutions
  • Wireless – IP/DECT or WiFi
  • Contact Centre
  • Voice Networking
  • Additional User & Trunk Capacity
 
Visual Voice Integration
For those INDeX customers who find their business communications are being held back by the existing INDeX voicemail they’re tied in to, maximiser can be deployed as a non-disruptive voice messaging solution. Completely integrated with the INDeX architecture, playback and management of the maximiser voice messaging solution is controlled through the Visual Voice command set which is accessed via the display of the INDeX DT and 20 Series handsets.
 
 
Unified Messaging
Where they’re already using the maximiser voicemail solution, Unified Messaging is available to INDeX users for no extra cost. Voicemail messages and/or notifications can be forwarded or copied to any SMTP compliant email solution. This includes Lotus Notes, Novell GroupWise, Apple Mail and Microsoft Exchange. Voicemail notifications can also be sent as a text message to mobile phones.
 
 
In addition, maximiser offers the benefits of Enhanced Unified Messaging to INDeX users. This includes synchronized message deletion and the ability to have emails “read back” and replied to via any phone using maximiser’s Text To Speech engine.  This solution is available via any IMAP compatible email server, which once again allows users of Lotus Notes, Novell GroupWise, Apple Mail and Microsoft Exchange access to the benefits of Unified Messaging.
 
Meet Me Conferencing
Avoid the cost and complexity associated with external Voice Conference bureaus and eliminate the time spent traveling to meetings. maximiser’s in-built conference gateway supports up to 120 parties, allowing internal INDeX users or external callers to dial a specific number and just join the conference.
 
Mobility
Today’s business requires staff to work seamlessly anywhere, anytime, anyplace. Reducing staff traveling time and costs, allowing office space to be trimmed back and improving productivity whilst increasing work-life balance is a priority for today’s business leaders. maximiser allows INDeX users to expand their current boundaries and join the world of mobile and flexible working. Independent of infrastructure, maximiser allows GSM phones and analogue home phones, in addition to IP Phones over xDSL services, to be used as fully functioning on-switch extensions.
 
 
Wireless
Mobility’s become just as important in the office as well as out of it. There’s now no need to be tied to your desk, or to miss that important call when you’re away from it. maximiser DECT, WiFi and GSM solutions allow INDeX customers to add wireless working without the need to invest in additional INDeX infrastucture.
 
Contact Centre
Thinking about adding a Contact Centre or Call Centre suite to INDeX? Worried about making a further investment in a telephone system rapidly approaching the end of its life?  Then protect your investment by adding it through maximiser instead.

Agents and Supervisors can enjoy all the benefits of highly featured Contact Centre operation combined with the ease of single or multi-site distribution, including home-based Agents. Support is provided for both IP and traditional analogue telephony, flexible, easy-to-use and information rich historical and real-time management reporting tools and sophisticated call routing algorithms. The maximiser Contact Centre Solution offers inbound routing and blending of voice calls, emails, SMS and Web Chat/Calls in addition to Manual, Preview, Progressive and Predictive dialing.
 
 
Voice Networking
Do you have more than one office? Are you still using expensive leased lines? Do you have a Voice network? Do you still run it in parallel with your Data network? Deploying maximiser as a Voice over IP (VoIP) Gateway opens up the significant cost and productivity benefits of Voice & Data Convergence to INDeX customers. maximiser allows INDeX voice calls to be converted into VoIP traffic, allowing Voice and Data to share one IP Wide Area Network (WAN) infrastructure, so reducing costs, maximising bandwidth and providing ease-of-management across multiple sites.
 
 
Additional User & Trunk Capacity
Need to add more user or trunk capacity? Why invest in legacy infrastructure when you can increase your overall communications capacity through the introduction of maximiser and so begin your migration to a true next-generation IP Telephony platform. With calls between INDeX and maximiser users being made as internal calls, you can add new extensions and trunks whenever you need them. This allows your organization to migrate from traditional TDM telephony to VoIP and IP Telephony at a pace dictated by your particular business needs – not the other way round, as is the case with “fork-lift” upgrades.
 
Peace of Mind
In addition to the senior management team behind INDeX, SpliceCom’s sales force can between them offer close to 50 years experience of working for SDX/Lucent/Avaya. We also work closely with Support Span, a 3rd party maintenance organisation formed by Rick Pearce and Colin Jones, the team behind SDX SystemCare and INDeX Professional Services. Support Span provides installation and support for both INDeX and maximiser to our channel partners.
 
 

Nobody knows INDeX like SpliceCom. Want to find out more? Then give us a ring on 01923 287700 or email us at index@splicecom.com