SpliceLog Pro is a web-enabled Call Logging/Management application, specifically developed for maximiser. This allows information to be viewed and reports to be run locally, or remotely through any standard web-browser.

SpliceLog Pro allows every phone call to be logged, checked, costed and stored automatically. Outgoing call statistics gives Managers all the information they need to control their own telephone budgets. Incoming call records show if, when and where calls are being lost and how long users are taking to answer their calls. Line usage is also monitored so it's easy to see if more trunk lines are required - or if you're paying for too many! Reports can be generated at regular intervals and delivered by email. SpliceLog allows a wide range of Management Reports to be generated including; Trunks Busy, Call Geography, Top Call, Incoming Call Analysis, Target Responses, Frequently Dialed Numbers, Extension Usage & Customised Reports.

See SpliceLog Pro Datasheet; SpliceLogPro Manual- We can arrange a 14 day free trial for you- Contact Us

SpliceCom provide integrated Call  Recording as standard on maximiser. Inbound calls to an Individual, Department or Group can be recorded automatically, with a choice to record all or a percentage of calls. Recordings are then forwarded to a mailbox, where they can be played back via a phone. Call recording details can be viewed visually on a PCS 410/PCS 100 IP Phone or PCS 50 IP Softphone or Phone partner. Alternatively call recordings can be copied or forwarded to any email account.

Call Recording Management
The ability to manage recordings is an integral feature of the SpliceLog Pro call management system, allowing all call recordings made on maximiser to be exported, stored, sorted on a wide-range of criteria, and played-back.

See SpliceLog Pro Datasheet; SpliceLogPro Manual
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Enhanced Speech Processing is SpliceCom's advanced multilayer auto-attendant and Interactive Voice Response (IVR) system for maximiser. Available on a per-port basis ESP utilises standards based VoiceXML to deliver great flexibility and interoperability for voice processing requirements. ESP allows you to answer calls, play files, collect DTMF digits, record files and transfer calls. Features and functionality supported by ESP include;

• Multi-Layer Auto Attendant

• Dial-by Extension

• Voice Forms (DTMF digit and spoken response capture)

• Text-To-Speech (TTS) Conversion

• Reminder/Wake-Up/Alarm Calls

• IMAP Unified Messaging

• Spoken Email Collection & Reply

• Queue Buster

• Call Back When Free

See ESP Introduction or Compendium for more information

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Operators & Receptionists
SpliceCom's PCS Operators Console has been specifically designed to elevate business productivity and enhance the
overall company image at the main point of customer contact by delivering an improved operator service.

See Operators Console Datasheet; Operators Console Manual or Compendium.

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maximiser provides integral voicemail on both the 5100 and 5108 Call Servers. Each 5100 Call Server supports 4 to 16 concurrent calls and 1,500 hours of recording time, whilst the 5108 Call Server offers 2 to 8 concurrent calls and 500 hours of recording time. Need more than this? Just run the maximiser voicemail application on a LAN attached Linux PC or Server.
Even today's entry-level PCs will provide support for around 30 concurrent calls, while a 40Gb hard disk will store well over
1,000 hours of voicemail. And because maximiser is built around a distributed architecture, you can run multiple voicemail services, which can be centralised or spread across multiple-sites.
Email, SMS, Caller Display and even paged alerts can all be used to notify employees of new voicemail messages.

See Compendium or Series 5 Brochure for more information
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The maximiser Voice Processing application runs the following functions;

•  Voicemail

• Auto Attendant

• IVR (Enhanced Speech Processing - ESP)

• Call Recording

• Meet Me Conferencing

• Queue Entry & In-Queue

• Announcements

• Music-on-Hold

The 5100 Call Server is supplied with 4 Voice Processing Ports as standard, whilst the 5108 Remote Call Server comes supplied with 2 Voice Processing Ports. This capacity can be increased to 16 and 8 ports respectively. For higher density requirements, the Voice Processing application can be run on a networked Linux PC or Server where, depending on the specification of the platform used - it can support up to 120 concurrent voice processing ports i.e. could conduct a conference with up to120 participants.

See Compendium or Series 5 Brochure for more information

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