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BAC gets off the
ground with SpliceCom maximiser.
The platform BAC eventually selected to go forward
with was SpliceCom’s Pure IP maximiser communication
system. “We chose maximiser because it provides all the
advanced functionality we required at an affordable
price. Its modularity makes it highly scalable, being
cost-effective under 100 extensions but with the
capability of growing to 10,000 extensions - which we
anticipate reaching by 2015 - and beyond after that. As
a major plus, maximiser also provided us with
flexibility to offer a variety of solutions to those
tenants with special needs and requirements...full
Case Study click here
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Case Studies |
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Industry Vertical papers...click here |
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Education-Sir William
Perkins School
"We chose the SpliceCom maximiser because
it was an open architecture system that we knew
could be developed, adapted and programmed to meet
our needs - as opposed to an 'off the shelf'
solution that would have been installed, configured
and left to operate in the same manner as the day it
arrived. I could immediately see all sorts of other
functionality which could be programmed into
maximiser, but our first goal was to find a way of
giving every staff member access to their own
voicemail box ...full
Case Study click here
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Retail; Apple-Gordon Harwood Computers
"As an Apple Centre serving the wider Midlands
area,
efficient customer service is a cornerstone of our
business.
We have over 250,000 customers; their retention is
of
crucial importance to us. There's no doubt that the
introduction of the maximiser telephone system and
its
integration with our Mac network and Sea Change
database have greatly enhanced our service offering.
This
is the business telephone system for which we, our
customers and the Apple community as a whole, have
been searching for a very long time."...
full case study click here
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Multi-site Car Dealership-Lance Owen
The Lance Owen Group has deployed SpliceCom's
maximiser IP Business Telephone System across their
eight
London car showrooms & Group Parts & Service Centre.
This has allowed the company to present a unified
image
to their customers - whichever location they choose
to call
- improve the efficiency of staff conducting phone
calls
and data transactions between sites in addition to
dramatically reducing their telecommunications
costs...
full case study click here |
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Call Centre; Multi-site Retail- Fat face
"To ensure we didn't run into the same limits of
capacity and functionality again we wanted a
competitively priced IP based telephone/Call Centre
system that would help to drive the future growth of
Fat Face's business. Everything we had previously
looked at was either too expensive, or, if it met
our budgetary requirements, was of a hybrid TDM/IP
design. This would compromise its effectiveness to
Fat Face - in terms of size, feature set and life
expectancy. SpliceCom's maximiser was the only
business telephone system we found to put a "tick"
in both boxes. The ability to provide cost-effective
telephony by supporting both IP and analogue
extensions on a pure IP system - and to treat them
as equals - is a "feature" that the other IP
Telephony providers appear to have overlooked."...
full case study click here
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Manufacturing; Distribution-The Walters
Group
Expanding their operation into a brand new Head
Office & Manufacturing Centre of Excellence, The
Walters Group needed a communication system that
could be as flexible as their business and as
aspirational as their goals.
Having manufactured communication products for
the likes of Nortel Networks, Lucent
Technologies, Avaya & Thales, The Walters Group
know a thing or two about telephone systems. So
when it came to kitting out their brand new Head
Office & Manufacturing Centre of Excellence,
SpliceCom's maximiser business telephone system
proved the natural choice...
full case study click here |
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Wholesale Distribution;
Wharehousing-T.G. Lynes
The company's success over the past 100+ years
has been achieved thanks to the experience of
their staff, the wide range of stock they carry
and most importantly, the quality of their
customer service. As one of the leading
independent suppliers to the mechanical
services, heating, plumbing and air movement
industries in the UK today, T G Lynes needs to
help its customers hit deadlines by supplying
contractors with equipment on time, every time.
To achieve this, contactability and
responsiveness are two critical considerations -
and as such, quality of telephone response is a
pivotal part of their
effective customer service capability... full
case study click here |
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Medical -Ramsbury
Surgical
The Providing good customer service is not something
which should be limited to the commercial world.
Even as a service provider in the public sector,
there is still a requirement to deliver the best
possible service for the 'customers' whom you serve
- in this case, patients....full
case study click here |
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Retail; Apple
-Solutions Inc.
The "Our previous IP enabled telephone system was
proving both restrictive and costly. SpliceCom's
maximiser has allowed us to embrace the New Wave of
converged IP
communications in order to retain a competitive edge
and enable growth."
"Don't just assume that a telephone system from a
global brand name will be the right one for your
business." maximiser offered the only true converged
solution for Apple Mac systems. As an Apple reseller
ALL our in-house systems are Mac based. Having spent
the last four years looking for a solution of this
type the decision to opt for SpliceCom was simple -
it was the only one that could deliver everything we
wanted from a business telephone system."....full
case study click here |
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