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Apple Mac Support
SpliceCom’s PCS 60
for OS X (softphone) is a truly
unique application,
which enables the
delivery of advanced
business telephony to
the Apple Mac community
for the very first time.
Identical in operation
and functionality to
SpliceCom’s PCS 50/60
application for the
Windows operating
system, the Apple
variant can be utilised
on any iMac PowerBook/
iBook running OS X. |
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IP Softphone - Bluetooth
or USB Headset/Handset
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PCS 50 or 60 for
OS X delivers
ALL of the
features and
functions
associated with
SpliceCom’s top
of the range PCS
410, colour,
touch-screen
phone and can be
run in two
different modes.
As an IP
Softphone, it
makes use of the
Mac’s integrated
support of
Bluetooth
headsets to make
and receive
phone calls,
with the Apple
computer
handling all the
call processing
requirements.
Alternatively,
traditional IP
Softphone
devices like USB
handsets or
headsets can
also be
utilised.w
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Working with
Web Enabled
Applications
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In addition, PCS
50 or 60 for OS
X provides the
ability to
converge
SpliceCom’s
maximiser
business
telephone system
with the
Internet,
Company Intranet
or any
web-enabled
application. Any
page in standard
HTML/PHP format
can be “pushed”
to the Apple Mac
screen based on
a wide range of
criteria –
incoming CLI,
Called Number,
time of day/day
of week, or an
external trigger
or event – to
everyone, whole
Departments or
individual
Users. This
provides
next-generation
CTI across
multiple
applications
simultaneously,
totally
independent of
platform,
operating system
or location.
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SpliceCom’s Apple
Mac
Support Wins Industry
Award for Product
Innovation
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SpliceCom’s
client
productivity
tool for the
Apple
environment –
PCS 50 for Mac
OS X – was
recognised at
the 2005 Comms
Channel Awards
by a panel of
industry
specialists as
“The Most
Innovative New
Product or
Service.” The
judges supported
the award by
saying
“SpliceCom’s
PCS 50 for OS X
is a truly
unique
application as
it enables the
delivery of
advanced
business
telephony to the
rapidly
expanding Apple
Mac community
for the very
first time"
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For full press
release
click
here
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Case Studies
SpliceCom
has thousand of telephone extensions on Apple Mac's, but
here are a couple of Case Studies featuring Apple Mac
users...
Gordon Harwood
Computers..."There's no doubt that the introduction
of the maximiser telephone system and its integration
with our Mac network and Sea Change database have
greatly enhanced our service offering. This is the
business telephone system for which we, our
customers and the Apple community as a whole, have been
searching for a very long time."
Giles Harwood, Managing Director of GHC.. for the full
case study...click
here
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Solutions Inc...maximiser
offered the only true converged solution for Apple Mac
systems. As an Apple reseller ALL our in-house systems
are Mac based. Having spent the last four years looking
for a solution of this type the decision to opt for
SpliceCom was simple - it was the only one that could
deliver everything we wanted from a business telephone
system."
Aidan Bowen - Technical Director - Solutions Inc...for
the full case study...click
here
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Life Without
Barriers...LWB have a unique infrastructure having
50 sites and approaching 500 extensions with a heavy
concentration of Apple Mac equipment. LWB's call servers
are located in a data centre and sites have either IP
phones connected to their network or SpliceCom phone
modules to connect analogue phones in larger offices.
The system has improved communications and
contactability and provided the infrastructure to win
more contracts and provides a higher level service to
clients. Case study coming soon.
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Call Management
SpliceLog Pro is a web-enabled Call Logging/Management
application, specifically developed for maximiser.
Although hosted on a Microsoft Windows platform,
information is viewed and reports are run through any
standard web-browser - including Safari, Mozilla Firefox,
MS Internet Explorer for Mac and SpliceCom’s PCS 410 or
PCS 50. Simple to set-up, SpliceLog Pro allows every
phone call to be logged, checked, costed and stored
automatically. For more details visit the
Call Management section...
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Call
Recording
SpliceCom provide integrated Call Recording as standard
on maximiser. SpliceLog Pro goes
further and allows these recordings to be exported,
searched/managed and played-back. Details of the Call
Recording – including the ability to “click & play” -
are included with the full call logging record of each
call. All that’s needed is the appropriate number of per
channel recording licenses to be added to SpliceLog Pro.
For more details visit the
Call
Recording section...
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Apple Users &
SpliceCom |
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As an
Apple
Mac user
you are
passionate
about
your
Mac, and
even
though
you
might
not have
access
to a
number
of
programs
and
functionality
available
only for
Windows/Linux,
you
would
not give
up your
Mac for
quids.
Telephony/softphones
has been
one of
those
areas
where it
is a no
go for
Macs...or
it used
to be,
but no
longer
with
SpliceCom
maximiser.
Our
system
not only
works on
Mac, but
is
developed
on Mac,
so you
know it
is going
to work
and work
well. We
have won
awards
for our
innovation
in
regard
to Mac
functionality.
Many of
the
opposition
claim to
be able
to work
on Macs,
but so
far to
our
knowledge
when you
ask for
a demo,
they
cannot
show you
it
working.
But you
might
say "so
what!",
why do I
need the
system
to work
on my
Mac...
other
than the
basics
of
having
your
contacts,
Company
users
and
favourites
at your
fingertips
and
"popping"
when
then
they
dial in
and you
clicking
to dial,
there is
Unified
Messaging
and
Unified
Communications. |
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Included in this section:-
Want to know more...Contact Us |
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A Totally Open Business Telephone Solution maximiser has been developed to be the most “Open” business telephone system available today. It can be completely configured from any standard Web Browser – including Apple’s Safari, Mozilla and Microsoft’s Internet Explorer for Mac – whilst voicemail can be forwarded as an attachment to any SMTP compliant email system – including Apple Mail. PCS 50 and PCS Operators Console for OS X extend this Open System support for the Apple Mac community, whilst the range of “SpliceApps” provide true value in the areas of Call Management, Call Recording & Call Centres. This approach is directly in-line with SpliceCom’ strategy of providing maximiser’s advanced benefits to all users in a consistent and identical manner, totally independent of LAN infrastructure, telephone type, computer platform, service delivery, location or company size. w
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Traditional
Computer
Telephony
Integration
(CTI)
through
AppleScript
| PCS 50/60 for Mac OSX also supports conventional CTI through the use of AppleScript. This allows automatic dialling of telephone numbers from the OS X Address Book, applications like the ever-popular FileMaker Pro, Entourage – or any other application that supports AppleScript. Linking to the relevant records within 3rd party applications for incoming calls is also handled in the same manner.
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Analogue
Phone
Partner
| As a Phone Partner PCS 50 or 60 can be used in conjunction with SpliceCom’s PCS 520, PCS 10 or PCS 505 System Phones or even an existing analogue phone. In this role the telephone can be used to make and receive calls, totally independent of the Apple Mac, as normal. However, access to Caller Display with alpha tagging, System Directories (External Contacts, Users & Departments), Busy Lamp Field/Direct Station Select, Message Mailboxes, Call Conferencing, Call Recording and Key System Emulation features, etc. are all controlled via the PCS 50/60 for OS X application.
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Mobile,
Remote
or Home
Working
| PCS 50 or 60 is a key component of SpliceCom’s Extension Anywhere solution for mobile, remote and home working – and PCS 50/60 for OS X is no exception. For IP Extension Anywhere it can be used as an IP Softphone across a VPN service with QoS, whilst Analogue Extension Anywhere allows it to be connected to maximiser across a VPN service (no QoS required) and used in conjunction with an existing analogue home phone. Finally Mobile/GSM Extension Anywhere makes use of the Apple Macs in-built wireless LAN which, when used with Wireless VPN services (no QoS required), such as Optus Wireless or Telstra Big Pond Wireless, allows a standard Mobile/GSM phone to be used as an integrated maximiser extension.
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Operators
Console
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SpliceCom’s PCS Operators Console has been specifically designed to elevate business productivity and enhance the overall company image at the main point of customer contact by delivering an improved operator service. By combining all aspects of the PCS application together within a single window and expanding its capability, SpliceCom’s PCS Operators Console has been specifically developed to partner PCS 560, PCS 570, PCS 410, PCS 100, PCS 520, PCS 10, PCS 5 or existing analogue phones.
The PCS Operators Console can be deployed in single screen or dual screen modes, runs under the Microsoft Windows and Apple Mac OS X operating system and can be alternatively used with a USB/Bluetooth, handset/headset as an IP Softphone. The PCS Operators Console can also be deployed with a touch-screen monitor to deliver direct operator control.
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Unified
Communications
This is the latest buzz word and as it describes a concept and is not easily defined. However the best that I have heard is from Gartner describing UC as the convergence of communications and applications.
Bern Elliott is research vice president at Gartner and published this in Network World (Jan 10/08)..."UC is designed to eliminate the barriers that have traditionally separated voice calls, email, instant messaging and conferencing in all forms. Once these communication media are carried over a common IP network, it is possible to manage them from a single point and use them with common devices, enabling companies to transform key business processes with improved communication flows.
In addition to integrating communication channels - both within the enterprise and with key constituents - UC offers a way to integrate communication functions directly into business applications. Gartner calls this capability communications-enabled business processes (CEBP). By 2012, 80 percent of leading organisations will have adopted some form of CEBPs for competitive improvement.
The largest single value in UC lies in its ability to reduce human latency within corporate processes and improve a business' ability to respond and be agile. Integrating communication functions directly into systems and applications individuals use is particularly effective at reducing human latency."
Central to this convergence is the IP-PBX and its interaction with enterprise wide solutions. IF YOUR PBX CANNOT COMMUNICATE WITH YOUR APPLE NETWORK THEN UC WILL BE MORE DIFFICULT TO DEPLOY. With Gartner saying 80% of Companies will be benefiting from UC within 2 years, this is important factor for your Company's future success. See our recent paper in Unified Communications
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Unified
Messaging
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SpliceCom’s Unified Messaging allows maximiser voicemail messages to be stored on any email server supporting the Internet Messaging Application Protocol (IMAP). This includes Lotus Notes, Novell GroupWise and Apple Mail, in addition to Microsoft Exchange. Synchronisation is provided between voicemail and email, so if a voicemail is deleted the appropriate email will be deleted and vice versa.
Unified Messaging utilises SpliceCom’s Enhanced Speech Processing (ESP) technology allowing your emails to be “read” back to you from any phone, wherever you are. Once you’ve listened to your email, you can speak your response, which will then be emailed to the original sender as a .wav attachment. Emails can also be deleted in same manner.
| Email, SMS, Caller Display and even paged alerts can all be used to notify employees of new voicemail messages. w top |
 
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